Refund policy

Return & Refund Policy

At BUNDLES0FSLAY, we take pride in the quality of our products and services. Please review our policies carefully before placing an order.

Order Processing & Cancellation Policy

Orders are submitted for processing 24 hours after they are placed. Customers may request a cancellation within the first 24 hours of purchase.

Once an order has entered processing, cancellation requests are subject to a 10% cancellation fee. Orders that have been completed, shipped, or submitted to our vendors may no longer be eligible for cancellation.

Cancellations will not be approved due to customer error, including but not limited to ordering the wrong item, selecting the incorrect length, texture, color, color number, shipping method, or failing to review product details and our Terms & Conditions prior to checkout.

By placing an order with BUNDLES0FSLAY, you acknowledge and agree that it is the customer’s responsibility to carefully review all order details before completing their purchase.

All Sales Are Final

Due to the hygienic nature of our products, all sales are final. We do not accept returns, refunds, or exchanges. Once an order has entered processing, it is considered final and cannot be canceled or altered except in cases where an error was made by BUNDLES0FSLAY.

Exception — Error on Our Behalf

Replacements or other resolutions will only be considered if an error was made by BUNDLES0FSLAY, including:

• Receiving an incorrect item.

• Receiving an item that was damaged prior to shipment by BUNDLES0FSLAY (must be reported within 24 hours of delivery).

Missing or Stolen Packages

BUNDLES0FSLAY is not responsible for lost or stolen packages once tracking confirms delivery. Customers are responsible for providing a secure delivery location. If package protection was purchased at checkout, claims must be submitted according to the terms of the protection provider. Otherwise, customers should contact the shipping carrier directly regarding delivered packages.

24-Hour Claim Window (Eligible Cases Only)

If your order qualifies due to an error on our behalf, you must contact BUNDLES0FSLAY within 24 hours of receiving your package.

Please email info@bundlesofslay.shop with:

• Your order number.

• A brief description of the issue.

• Clear photos and/or videos of the item(s).

• Photos of the original packaging and contents received.

Failure to report an eligible issue within 24 hours of delivery may result in denial of the claim.

Product Inspection & Retention Policy

Customers are encouraged to inspect their order immediately upon delivery. If you believe there is an issue with your order, you must retain the product, original packaging, and all contents received until the matter has been reviewed and resolved by BUNDLES0FSLAY.

Customers should not install, cut, color, chemically process, alter, wash, or discard any product they believe may have a defect or issue. Additional photos, videos, or the return of the product may be requested for further inspection.

Failure to retain the product and original packaging may limit our ability to verify the claim and may affect eligibility for a replacement, store credit, or any other resolution. Claims involving products that have been altered, installed, chemically processed, washed, or discarded prior to review may be denied.

What We Do Not Accept

• Returns due to buyer’s remorse, change of mind, or incorrect product selection.

• Requests submitted more than 24 hours after delivery.

• Used, worn, installed, washed, opened, altered, or tampered products.

• Claims involving products that have been colored, chemically processed, or discarded before being reviewed.

• Normal characteristics of human hair, including slight shedding, texture variations, frizz, and maintenance requirements, which are not considered defects.

Chargeback & Dispute Policy

By placing an order with BUNDLES0FSLAY, customers agree to contact us directly regarding any concerns before initiating a payment dispute or chargeback. BUNDLES0FSLAY reserves the right to provide all supporting documentation, including proof of delivery, customer communications, tracking information, and acceptance of our policies, to the customer’s financial institution in the event of a dispute.

Fraudulent or abusive chargebacks may result in permanent account restrictions and refusal of future service.